Banking Made Easier with Telemarketing Software
Banks are likely one of the busiest establishments in the United States. Major banks and mortgage companies likely receive thousands, if not millions, of calls on a daily basis. Without an adequate call center, these corporations would drown in the confusion, which is why it is important to rely on telemarketing software for mortgage banking. Customers and potential customers call your bank for a variety of different reasons. In some cases, it might be possible to process their call, by using an automated and computer generated response system. Below, you will understand how this software can provide this option and many more effective benefits.
Prioritizing Inbound Calls
As a banking establishment, it is wise to place emphasis on your incoming calls. Although there may be times, when it is necessary to place a call to a customer or debtor, most of your calls will be incoming. Therefore, it is crucial to set up an automatic answering system, which can handle a heavy number of incoming calls. With the Call Center Now software, you will be able to design a system, which incorporates the use of an automatic attendant greeting. This will answer the call and greet the customer, before placing them on hold, until an agent can handle their problem.
Uses of IVR
Of course, there are plenty of different situations, where a live agent may not be needed. If a customer only wishes to inquire about their balance or check their upcoming bill, it is possible to automatically deal with this situation, by computerizing everything. With the Interactive Voice Response system, you can set up specific applications, which can deal with a range of different problems and situations. This specific system can be used to discover the customer’s issue, before transferring them to the best department, which will be able to sort of their problem.
When attempting to deal with angry customers, it can sometimes be a little frustrating for agents to sort through a massive database of clients, before they can find a specific individual’s account information. This is where the software’s dialed number identification system comes into play. Not only can this system give priority to numbers, which are recognized by the system, but it can also provide the agent, with the client’s information almost instantly. When the call comes through, the software will recognize the phone number and instantly deliver the client’s information to the agent, which allows them to handle the problem, with better accuracy and efficiency.
In order to ensure that everything is running smoothly, it is imperative that you’re able to monitor all aspects of your call center. With the Call Center Now software, you will be able to monitor and manage all calls. You’ll be able to determine, whether a call is incoming or outbound, while checking the current status of your center’s telephone lines. On the other hand, it is possible to record all calls. These recorded conversations can be used to better instruct your agents, while improving their effectiveness.